Executive

Executive.
Founder.
Speaker.

I didn't study transformation. I led it.

Shaelyn Otikor-Miller
The Foundation
For 30 years, I worked inside one of the world's largest financial institutions, starting as a high school intern and finishing as a Senior Vice President. The titles changed, but the work always involved the same core challenge: moving people through change they did not ask for, at a pace they could not control, with consequences they could not afford to ignore.

Thirty Years. Real Stakes.

Three programs that defined the work.

01
The Digital Disruption

14,000 employees. 20 countries. No margin for failure.

My most visible work was leading the 2020 digital disruption to enable, train, and support 14,000+ employees across 20 countries with the technical capabilities to keep the business moving. My most rewarding program was directing the migration of 6,000+ employees worldwide to the Microsoft 365 ecosystem, a three-year program with a $25M budget and a forty-percent adoption lift.

Everyone remembers the numbers and the platforms, but I remember the adoption. Because adoption is a teaching and listening problem, not a technology problem. I design for the people, focusing on honest, transparent communication.

20 Countries led across Microsoft 365 & AI rollouts
$25M Annual program budget managed
40% Adoption increase achieved
02
The AI Rollout

The firm's first generative AI rollout in a regulated environment.

In my final year, I led the firm's first generative AI rollout in a regulated financial environment. That meant earning regulatory approvals, building responsible-use frameworks, and training a workforce that ranged from enthusiastic early adopters to people who didn't trust the technology and said so.

From meetings with compliance, risk, and legal to training sales, customer service, and back-office operations, I understand both ends of that spectrum and everything in between.

1st Generative AI rollout in the firm's regulated financial environment
1,000+ Peer learning community built to sustain adoption
03
Professional Pivot 360

London, Dublin, Luxembourg, Chicago, and everything in between.

Before the digital transformation work, I worked out of London, Dublin, Luxembourg, and Chicago during the post-economic crisis period, marked by major regulatory change. I managed a portfolio of hedge fund clients with $3.6B in assets, built the firm's corporate social responsibility practice, and regularly presented to the Board Strategy Committee and the CEO.

Thirty years is a long time to do one thing, and I used it to pivot frequently, functionally, and geographically to explore and understand how large organizations actually work, not how they're supposed to.

$3.6B Hedge fund client portfolio managed across international markets
SVP Head of Global Digital Workplace Strategy, Fortune 500 Financial Firm

Credentials

Credentials

Former Head of Global Digital Workplace Strategy, Senior Vice President Fortune 500 Financial Firm
MBA University of Chicago Booth School of Business
BA DePaul University
Founder and President Beyond Boundaries Without Measures (BBWM) Computer Training, 501(c)(3) Nonprofit
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Shaelyn Otikor-Miller