Executive
I didn't study transformation. I led it.
Thirty Years. Real Stakes.
My most visible work was leading the 2020 digital disruption to enable, train, and support 14,000+ employees across 20 countries with the technical capabilities to keep the business moving. My most rewarding program was directing the migration of 6,000+ employees worldwide to the Microsoft 365 ecosystem, a three-year program with a $25M budget and a forty-percent adoption lift.
Everyone remembers the numbers and the platforms, but I remember the adoption. Because adoption is a teaching and listening problem, not a technology problem. I design for the people, focusing on honest, transparent communication.
In my final year, I led the firm's first generative AI rollout in a regulated financial environment. That meant earning regulatory approvals, building responsible-use frameworks, and training a workforce that ranged from enthusiastic early adopters to people who didn't trust the technology and said so.
From meetings with compliance, risk, and legal to training sales, customer service, and back-office operations, I understand both ends of that spectrum and everything in between.
Before the digital transformation work, I worked out of London, Dublin, Luxembourg, and Chicago during the post-economic crisis period, marked by major regulatory change. I managed a portfolio of hedge fund clients with $3.6B in assets, built the firm's corporate social responsibility practice, and regularly presented to the Board Strategy Committee and the CEO.
Thirty years is a long time to do one thing, and I used it to pivot frequently, functionally, and geographically to explore and understand how large organizations actually work, not how they're supposed to.
Credentials